EnaGo Privacy Policy

Last updated: September 2026

1. Introduction

EnaGo is the delivery-driver application operated by IntiGo Delivery ("we", "us"). This Privacy Policy explains what information the app collects from delivery drivers who use it, how we use it, and the choices you have. EnaGo is available to authorized IntiGo delivery drivers only and requires a login.

2. Information We Collect

Account information: Your name and phone number, used to sign you in and identify you as a driver.

Location: Approximate and precise location, used to route deliveries and pickups and to confirm delivery stops while you are on duty.

Camera: Used to scan parcel barcodes. Images are used only to read the barcode.

Call recordings: EnaGo records phone calls about a delivery between you and the customer — both calls you place to the customer from within the app and calls the customer places to you. The recording is attached to the corresponding delivery record and used to verify and resolve the delivery (for example, to confirm an address or an agreed re-delivery).

Call metadata: Alongside the recording, we collect the customer's phone number for the delivery and the time and duration of the call.

Usage and diagnostic data: Log data used to operate and troubleshoot the app.

3. How We Use Your Information

• To sign you in and operate the delivery driver app
• To assign, route, and confirm deliveries and pickups
• To record and attach customer calls to the relevant delivery, so deliveries can be verified and disputes resolved
• To maintain, secure, and troubleshoot the Service

4. Call Recording

Call recording applies only to calls in connection with a delivery, in either direction: calls you place to the customer through the app, and calls the customer places to you. Recordings and their metadata are transmitted over an encrypted connection and stored on secure servers as part of the delivery record. We do not sell this data and do not use it for advertising.

5. Data Storage and Security

Your data is stored on secure servers and transmitted over encrypted connections. We apply appropriate technical measures to protect it against unauthorized access or disclosure.

6. Data Sharing

We do not sell your personal information. We may share data only:

• Within IntiGo's delivery operations as necessary to fulfill and verify deliveries
• When required by law or legal process
• With your explicit consent

7. Data Retention

We retain delivery records, including call recordings and metadata, for as long as needed to operate the service and resolve delivery disputes, and as required by law. When no longer needed, the data is deleted from our systems.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data

To exercise any of these rights, contact us at the address below.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through the app.

10. Contact

For privacy questions or data requests, contact us at contact@intigo.tn.